Marketing Communications Manager

  • Marketing
  • London, United Kingdom

Marketing Communications Manager

Job description




A bit about us...

FairFX takes the hassle out of sending money internationally and organising your travel money. Our award-winning product portfolio allows our customers to make low-cost multi-currency payments across a range of FX products, including: Money Transfers, Prepaid Currency Cards and Travel Cash.

We help businesses too by empowering them to take control of their staff expenses through one integrated platform – increasing transparency and reducing staff spend.

We are focused on a single goal of making it easy for our customers to move their money. Our platform enables us to the cut out the middle man, passing the savings directly to the customer and removing the inconvenience of using expensive Travel Money bureaus and kiosks.

We have seen impressive growth over the last 10 years, we manage over £2bn in turnover annually, we are AIM listed and profitable. Technology is at the heart of what we do, and the business is committed to delivering value to our customers through the innovative use of that technology.

Our London team, and this role, is based in our Aldgate office. We’re looking for a Digital Marketing and Communications Manager to help implement end to end marketing campaigns for one of the most innovative FinTech companies in the personal and business finance industry.


About the Role . . .

You will join a dedicated, and talented and supportive marketing team. We are a close-knit team of 8, with plans for further growth as the product roadmap ramps up. FairFX is just the beginning, we have acquired a banking licence in order to bring a ground breaking new product to market, and the Marketing Communications Manager will be central to our part in bringing this to a B2B and B2C market. This is an exciting opportunity for a marketer who is looking to develop their career at a fast growing FinTech.

You will work closely with the product and engineering teams, to effectively structure end to end campaigns. We are looking for a candidate with experience in communications and marketing content to help them do this.


A bit about you . . .

We are looking for an ambitious person to join our team who wants to keep learning and pushing their capabilities. There are plenty of opportunities to educate yourself in areas you are not familiar with and broaden your skillset, while also having a large impact in the areas you specialise in.


What you will do  . . .

  • Develop and implement creative and compelling content across all communications channels that increases brand awareness and supports sales growth, drives lead generation, enhances audience engagement and optimises SEO
  • Plan and implement multi-channel marketing campaigns for both consumer and business audiences
  • Plan and implement end to end marketing campaigns linked to the release of new product features
  • Measure campaigns against budget to monitor effectiveness of all marketing communications content
  • Work with the team and agencies to create and deliver content against a communications roadmap via paid and owned channels, email, social, web and apps
  • Own the PR strategy, content planning and agency management
  • Take the lead on branded social channels to ensure maximum engagement
  • Support ‘voice of the customer’ programmes
  • Manage and optimise all comms tools including events, sales collateral, webinars, bid proposals, etc.
  • Create and manage partner marketing campaigns
  • Support product positioning communications and proposition development
  • Support investor relations communications





Key Skills and Experience . . .

  • Evidence of a solid marketing communications background and exceptional copy-writing/editing abilities
  • B2C and B2B marketing experience, although you can have more experience in one and want to learn more about the other
  • Strong understanding of all social media platforms
  • Experience or knowledge of working with and supporting sales teams to deliver against joint targets 
  • Digital marketing experience, particularly running online campaigns and some website tracking experience and knowledge of best practice SEO
  • Ability to take an analytical and data-informed approach to all activity and campaigns, to build business cases, and measure and report on returns
  • Excellent verbal and written communication skills
  • Excellent project management skills
  • Ability to develop good working relationships at all levels internally, and with key external contacts
  • Self-starting approach and ability to work under pressure and to tight deadlines
  • HTML knowledge and experience in using Dotmailer a bonus
  • Wordpress and blogging experience a bonus

What's in it for you...

  • A competitive salary, benchmarked against a peer group of the most innovative fintech companies in London.
  • 25 days holiday per year + your birthday off.
  • Tons of opportunities for progression and development.
  • Company laptop & tech equipment of your choice.
  • Free onsite Nuffield Health gym & pool.
  • Interbank currency rates on travel money and international transfers.
  • Regular company socials.
  • A flexible workplace - we like to say yes.